If you are a frequent traveler, or plan to travel soon, looking for some information about airlines will always be useful. In this sense, a study carried out with the data that the “AirHelp” platform has collected since 2013 has revealed which are the worst airlines of 2018 .
This list has been prepared with data from users from all over the world, based on their qualifications based on punctuality, quality of service and the resolution of airline complaints, taking into account the opinions of customers and airport employees. We believe that it will be useful for you to choose the best option to travel to international destinations.
The worst airlines of 2018
1. Tap Portugal – 6.40 / 10
The Portuguese airline, which boasts of having the most beautiful crew in the world, scored considerably low on punctuality, reaching just 69%; in terms of resolution of claims, its average was only 6.05, while in quality of general service it obtained only 6 points.
2. Jet2.com – 6.37 / 10
This English airline obtained a considerably high percentage in terms of punctuality, 85% and a considerable s7 points in quality of service. However, in the resolution of claims is where it has a rather mediocre performance, reaching only 3.83 points on the “AirHelp” platform.
3. Thai Airways – 6.36 / 10
This Thai airline has an average punctuality score with 69 percentage points and claim resolution with 4.18 points. However, in the quality of service box it stands out with 8.1 points.
4. Jet Airways – 6.20 / 10
This airline from India obtained an average score of 65% in punctuality and 7 points in quality of service, but only 5.62 in complaint resolution.
5. Aerolineas Argentinas – 6.20 / 10
The first Spanish-speaking airline on this list. It obtained a good score in punctuality, with 85 percentage points, while in quality and service it received an acceptable 7/10. Unfortunately, Aerolineas Argentinas shows a poor 3.59 in claims resolution.
6. Iberia – 6.13 / 10
This Spanish airline obtained a high score in punctuality, with a respectable 84% and a resounding 8 in quality and service, but it only obtained a score of 2.30 points in the complaint resolution box, placing it in one of the least airlines reliable of Europe in this regard.
7. Korean Air – 6.13 / 10
Users of the AirHelp platform gave this South Korean airline an 8 in quality and service, but only 64% in punctuality and 3.72 points in its complaint resolution performance.
8. Ryanair – 6.03 / 10
The Irish airline ranks in a critical position on our list since on the AirHelp platform users gave it 86% in punctuality, but only 3.27 in resolution of complaints and just 6 points in quality of general service.
9. Air Mauritius – 5.99 / 10
The main airline on the island of Mauritius received a score of 8 for quality and service, but its 69 percentage points in punctuality and 3.33 points in complaint resolution place it in an unpleasant position on our list.
10. Easyjet – 5.66 / 10
The English at Easyjet had a 79% punctuality and a consistent 8 for quality and service, but the very low score of 1.31 in terms of complaint resolution makes it seem untrustworthy to users.
11. Pakistan International Airlines – 5.43 / 10
This Pakistani airline managed to accumulate 61% in punctuality on the AirHelp platform, 4.22 points in claims resolution and just 6 in service quality, showing a rather mediocre performance.
12. Royal Jordanian Airlines – 5.13 / 10
This Jordanian airline obtained a very good score in terms of punctuality, with 83 percentage points, but its poor performance in resolving claims of 0.83 points completely diverted attention from the 6 points it obtained in the AirHelp platform in terms of performance of service.
13. Wow Air – 5.04 / 10
This Icelandic airline is in the last place on the list, because although it managed to get 75% in punctuality and 6 points in terms of quality and service, it only reached 1.68 points in the claims resolution box, becoming, according to these data, on the worst airline of 2018 .
conclusion
It should be noted that the vast majority of airlines on this list have entered it rather because of their poor resolution to user complaints, so if they manage to solve this problem, they will probably not appear on a similar list in the coming years.
Reference
- Fitzmaurice, R. Ranked: 13 of the worst airlines in the world in 2018. For Business Insider. [Revised August 2018].
